Has Microsoft completely lost touch of its customer’s needs?

I used to be strictly a Microsoft user. I developed in Microsoft .NET, used Windows XP, had a Pocket PC. Not quite a fanboy, but you can see that I liked them.

However, over the past few years I feel like Microsoft has completely lost touch with reality. I just don’t get them. They release products that are behind the times and try things (like selling online Office to desktop Office owners only) that make no sense. Isn’t there anyone at Microsoft shaking their heads saying, “What are you thinking?”.

I really hope they turn around some day. Adapt or die.