Customer service makes a difference

by Aaron

Who knew? Customer service actually makes a difference.

Everyone says it: “the customer always comes first”. But you never think about that until you experience the good and bad sides of customer service first hand. When I lived in Rochester, the Wegman’s grocery store pushed the importance of customer service. It was nice… every time I paid for my items, the staff smiled, asked me if I found everything alright, and wished me a good day.

Even though that’s so minor, the difference is obvious. Now that I live in Boston, the employees at Shaw’s don’t talk to you half the time and don’t wish you a good day. I’m not complaining, but if you ever start a business, remember that even the small things like a smile can make a difference :)

Share December 9, 2007 | Tags: , ,


2 Responses to “Customer service makes a difference”

  1. Laura on December 26th, 2007 12:19 am

    “Q: How does one get friendly service at Duane Reade?
    A: …
    Q: EXCUSE ME! Ma’am? How does one get friendly service at Duane Reade?”

    -Fred Armistead

  2. Aaron on December 26th, 2007 8:36 am

    Haha, well-played.

    I’m not saying that the customer service in my bank is bad, but when I went in the other day and asked the clerk to check my balance … she leaned over and pushed me.

    Rhonda Abrams